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Abdel Lisser

4
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oualid-jouini
"celine-gicquel"

Scheduling problem in call centers with uncertain arrival rates forecasts: a distributionnaly robust approach

Mathilde Excoffier , Céline Gicquel , Oualid Jouini , Abdel Lisser
4th International Conference on Operations Research and Enterprise Systems., Jan 2015, Lisbon, Portugal. ⟨10.1007/978-3-319-27680-9_1⟩
Communication dans un congrès hal-01264751v1

A stochastic programming approach for staffing and scheduling call centers with uncertain demand forecasts following continuous distributions

Mathilde Excoffier , Céline Gicquel , Oualid Jouini , Abdel Lisser
3rd International Conference on Operations Research and Entreprise Systems, Mar 2014, Angers, France
Communication dans un congrès hal-01120267v1

Call center shift scheduling under uncertainty: a chance-constraint programming approach.

Mathilde Excoffier , Céline Gicquel , Oualid Jouini , Abdel Lisser
10th International Conference of Modeling and Simulation - MOSIM14, Nov 2014, Nancy, France
Communication dans un congrès hal-01120292v1

Stochastic programming approaches for staffing in call centers with uncertain forecasts

Mathilde Excoffier , Céline Gicquel , Oualid Jouini , Abdel Lisser
26th European conference on Operational Research (EURO 2013), Jul 2013, Italy
Communication dans un congrès hal-00948475v1