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Eva Petitdemange
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Documents
Présentation
I am a researcher at the IMT Mines Albi engineering school , in the Industrial Engineering Center department.
I am interested in the theory, methods, and tools in improving the performances of socio-technical organizations, trying to develop the right methodology to better understand and solve organizations problems. Slightly more specifically, I have been interested in healthcare system fields and nowadays I'm working on logistics and transports problems. I use several type of simulation modeling techniques (discrete event, agent-based) trying to contribute to the digital twins of organizations and I'm interested in Physical Internet paradigm applied to Supply Chain.
I graduated with a PhD in Industrial engineering and informatics.
My thesis, defended in November 2020, focuses on a tool based methodology to diagnose and improves the performances of emergency call center.It was co-supervised by Matthieu Lauras (IMT Mines Albi), Franck Fontanili, and Elyes Lamine.
Publications
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A Tool-Based Framework to Assess and Challenge the Responsiveness of Emergency Call CentersIEEE Transactions on Engineering Management, 2020, 67 (3), pp.568 - 581. ⟨10.1109/TEM.2019.2954013⟩
Article dans une revue
hal-02401708v1
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Enhancing Emergency Call Centers' Performance Through a Data-driven Simulation ApproachISCRAM 2020 - 17th International conference on Information Systems for Crisis Response and Management, May 2020, Balcksburg, United States. p.218-227
Communication dans un congrès
hal-02892575v1
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Skill-based routing problem in Emergency Call Centers: toward an improvement of response timeIWISH 2018 - 7th International Workshop on Innovative Simulation for Health Care, Sep 2018, Budapest, Hungary. p.43-51
Communication dans un congrès
hal-01945328v1
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Centres d'appel d'urgence français (SAMU) : une démarche dirigée par les modèles pour l'examen de leur fonctionnementMOSIM'18 - 12ème Conférence internationale de Modélisation, Optimisation et SIMulation, ISAE; IMT Mines Albi, Jun 2018, Toulouse, France. 8 p
Communication dans un congrès
hal-01852105v1
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