Oualid Jouini Oualid Jouini

Identifiants chercheurs

IdHAL :

oualid-jouini

ORCID :

0000-0002-9498-165X

IdRef :

120010739

Présentation

Current

- Professor, HDR, Laboratoire Génie Industriel, CentraleSupélec

- Head of the research group Operations Management

- Coordinator of the doctoral training program, graduate school of engineering SIS, University Paris-Saclay

Past:

- Holder of the research chair Call Centers

- Coordinator of the master portfolio Engineering of Complex Systems, University Paris-Saclay

- Coordinator of the master Supply Chain and Operations Management

- Assistant Professor, Ecole Centrale Paris

- Postdoc, University of Minnesota

- PhD, Ecole Centrale Paris

Research interests:

- Operations management and operations research, with applications to call centers, healthcare systems, supply chain, transportation, etc.

- Methodology: optimization, empirical analysis, stochastic modeling and applied probability

Publications

Article dans une revue (59)

On the dual-resource overnight charging problem of battery electric buses Zhixin Wang,Feifeng Zheng,Sadeque Hamdan,Oualid Jouini Applied Energy, 2025, 391, pp.125924. ⟨10.1016/j.apenergy.2025.125924⟩ Article dans une revue hal-05041627v1
Machine learning-enhanced prediction of operating room occupation time and length of stay: a retrospective cohort study on emergency surgery care pathways Anem Dupre,Oualid Jouini,Guillaume Lamé,Xiaolan Xie,Zied Jemaiet al. Journal of Clinical Monitoring and Computing, 2025, ⟨10.1007/s10877-025-01341-8⟩ Article dans une revue hal-05220926v1
Pooled testing in the presence of congestion Saif Benjaafar,Oualid Jouini,Benjamin Legros,Bingnan Lu Operations Research Letters, 2025, 58, pp.107208. ⟨10.1016/j.orl.2024.107208⟩ Article dans une revue hal-04869674v1
On the spatio-temporal optimization for the charging scheduling of battery electric buses Zhixin Wang,Feifeng Zheng,Sadeque Hamdan,Oualid Jouini Transportation Research Part E: Logistics and Transportation Review, 2025, 197, pp.104086. ⟨10.1016/j.tre.2025.104086⟩ Article dans une revue hal-04999686v1
A Deep-Learning-Based Framework to Predict the Reliability of Multicomponent Repairable Systems in a Closed-Loop Supply Chain Abdelhamid Boujarif,David Coit,Oualid Jouini,Zhiguo Zeng,Robert Heidsieck IEEE Transactions on Reliability, 2025, pp.1-15. ⟨10.1109/TR.2025.3528074⟩ Article dans une revue hal-04973288v1
Machine learning-based agent staffing under uncertainty: The case of a relay call center Samer Alsamadi,Cléa Martinez,Canan Pehlivan,Nicolas Cellier,Oualid Jouiniet al. Expert Systems with Applications, 2025, 281, pp.127385. ⟨10.1016/j.eswa.2025.127385⟩ Article dans une revue hal-05025971v1
Transient staffing at the beginning of work Benjamin Legros,Oualid Jouini International Journal of Production Research, 2024, 62 (17), pp.6427-6443. ⟨10.1080/00207543.2024.2305809⟩ Article dans une revue hal-04486834v1
Forecasting spare part extractions from returned systems in a closed-loop supply chain Emna Turki,Oualid Jouini,Zied Jemai,Yazid Traiy,Adnane Lazraket al. International Journal of Production Research, 2024, pp.1-17. ⟨10.1080/00207543.2024.2333052⟩ Article dans une revue hal-04527752v1
From user to operator: Rationalizing the charging infrastructure deployment. A case study of Berlin M.O. Metais,Oualid Jouini,Y. Perez,J. Berrada Applied Energy, 2024, 376, pp.124133. ⟨10.1016/j.apenergy.2024.124133⟩ Article dans une revue hal-04682886v1
Repairing smarter: Opportunistic maintenance for a closed-loop supply chain with spare parts dependency Abdelhamid Boujarif,David Coit,Oualid Jouini,Zhiguo Zeng,Robert Heidsieck Reliability Engineering and System Safety, 2024, pp.110642. ⟨10.1016/j.ress.2024.110642⟩ Article dans une revue hal-04787634v1
A blockchain-based framework to optimize shipping container flows in the hinterland Mariem Mhiri,Karim Al-Yafi,Benjamin Legros,Oualid Jouini,Mohamed Haouari International Transactions in Operational Research, 2024, 31 (6), pp.3808-3841. ⟨10.1111/itor.13319⟩ Article dans une revue hal-04330902v1
On the optimization of green multimodal transportation: a case study of the West German canal system Tom Binsfeld,Sadeque Hamdan,Oualid Jouini,Johannes Gast Annals of Operations Research, 2024, ⟨10.1007/s10479-024-06075-5⟩ Article dans une revue hal-04606182v1
Charging scheduling optimisation of battery electric buses with charging setup time Zhixin Wang,Feifeng Zheng,Sadeque Hamdan,Oualid Jouini International Journal of Production Research, 2024, pp.1-26. ⟨10.1080/00207543.2024.2424973⟩ Article dans une revue hal-04775097v1
How to optimize container withholding decisions for reuse in the hinterland? Benjamin Legros,Jan Fransoo,Oualid Jouini European Journal of Operational Research, 2024, 316 (3), pp.930-941. ⟨10.1016/j.ejor.2024.02.035⟩ Article dans une revue hal-04486824v1
Air traffic flow management under emission policies: Analyzing the impact of sustainable aviation fuel and different carbon prices Sadeque Hamdan,Oualid Jouini,Ali Cheaitou,Zied Jemai,Tobias Andersson Granberget al. Transportation Research Part A: Policy and Practice, 2022, 166, pp.14-40. ⟨10.1016/j.tra.2022.09.013⟩ Article dans une revue hal-03833820v1
Central Authority–Controlled Air Traffic Flow Management: An Optimization Approach Sadeque Hamdan,Ali Cheaitou,Oualid Jouini,Tobias Andersson Granberg,Zied Jemaiet al. Transportation Science, 2022, 56 (2), pp.299-321. ⟨10.1287/trsc.2021.1087⟩ Article dans une revue hal-03833812v1
Operations management of outpatient chemotherapy process: An optimization-oriented comprehensive review Majed Hadid,Adel Elomri,Tarek El Mekkawy,Oualid Jouini,Laoucine Kerbacheet al. Operations Research Perspectives, 2022, 9, pp.100214. ⟨10.1016/j.orp.2021.100214⟩ Article dans une revue hal-03833809v1
Appointment-driven queueing systems with non-punctual customers Oualid Jouini,Saif Benjaafar,Bingnan Lu,Siqiao Li,Benjamin Legros Queueing Systems, 2022, 101 (1), pp.1-56. ⟨10.1007/s11134-021-09724-9⟩ Article dans une revue hal-03605423v1
Clustering and Stochastic Simulation Optimization for Outpatient Chemotherapy Appointment Planning and Scheduling Majed Hadid,Adel Elomri,Regina Padmanabhan,Laoucine Kerbache,Oualid Jouiniet al. International Journal of Environmental Research and Public Health, 2022, 19 (23), pp.15539. ⟨10.3390/ijerph192315539⟩ Article dans une revue hal-03870027v1
On the binary formulation of air traffic flow management problems Sadeque Hamdan,Oualid Jouini,Ali Cheaitou,Zied Jemai,Tobias Andersson Granberg Annals of Operations Research, In press, ⟨10.1007/s10479-022-04740-1⟩ Article dans une revue hal-03833817v1
Too much or not enough? Planning electric vehicle charging infrastructure: A review of modeling options M.O. Metais,O. Jouini,Y. Perez,J. Berrada,E. Suomalainen Renewable and Sustainable Energy Reviews, 2022, 153, pp.111719. ⟨10.1016/j.rser.2021.111719⟩ Article dans une revue hal-03522039v1
Appointment-driven Queueing Systems with Non-punctual Customers Oualid Jouini,Saif Benjaafar,Bingnan Lu,Siqiao Li,Benjamin Legros SSRN Electronic Journal, 2021, ⟨10.2139/ssrn.3876761⟩ Article dans une revue hal-05126535v1
Should we wait before outsourcing? Analysis of a revenue-generating blended contact center Benjamin Legros,Oualid Jouini,Ger Koole Manufacturing and Service Operations Management, 2020, 23 (5), pp.1005-1331, C2. ⟨10.1287/msom.2019.0859⟩ Article dans une revue hal-02351773v1
Analysis of base-stock perishable inventory systems with general lifetime and lead-time Chaaben Kouki,Benjamin Legros,M. Zied Babai,Oualid Jouini European Journal of Operational Research, 2020, 287 (3), pp.901-915. ⟨10.1016/j.ejor.2020.05.024⟩ Article dans une revue hal-02866472v1
Front-office multitasking between service encounters and back-office tasks Benjamin Legros,Oualid Jouini,O. Zeynep Akşin,Ger Koole European Journal of Operational Research, 2020, 287 (3), pp.946-963. ⟨10.1016/j.ejor.2020.04.048⟩ Article dans une revue hal-02554304v1
Combining Soft Systems Methodology, Ethnographic Observation and Discrete-Event Simulation: A Case Study in Cancer Care Guillaume Lamé,Oualid Jouini,Julie Stal-Le Cardinal Journal of the Operational Research Society, 2020, 71 (10), pp.1545-1562. ⟨10.1080/01605682.2019.1610339⟩ Article dans une revue hal-02095031v1
On the scheduling of operations in a chat contact center Benjamin Legros,Oualid Jouini European Journal of Operational Research, 2019, 274 (1), pp.303-316. ⟨10.1016/j.ejor.2018.09.040⟩ Article dans une revue hal-01966254v1
Blended call center with idling times during the call service Benjamin Legros,Oualid Jouini,Ger Koole IISE Transactions, 2018, 50 (4), pp.279 - 297. ⟨10.1080/24725854.2017.1387318⟩ Article dans une revue hal-01728725v1
A Uniformization Approach for the Dynamic Control of Queueing Systems with Abandonments Benjamin Legros,Oualid Jouini,Ger Koole Operations Research, 2018, 66 (1), pp.200 - 209. ⟨10.1287/opre.2017.1652⟩ Article dans une revue hal-01728724v1
Distributionally robust chance-constrained games: existence and characterization of Nash equilibrium Vikas Vikram Singh,Oualid Jouini,Abdel Lisser Optimization Letters, 2017, 11 (7), pp.1385 - 1405. ⟨10.1007/s11590-016-1077-6⟩ Article dans une revue hal-01728722v1
Call Centers with a Postponed Callback Offer Benjamin Legros,Sihan Ding,Rob van Der Mei,Oualid Jouini OR Spectrum, 2017, 39, pp.1097-1125. ⟨10.1007/s00291-017-0487-x⟩ Article dans une revue hal-01635315v1
Routing in a queueing system with two heterogeneous servers in speed and in quality of resolution Benjamin Legros,Oualid Jouini Stochastic Models, 2017, 33 (3), pp.392 - 410. ⟨10.1080/15326349.2017.1303615⟩ Article dans une revue hal-01728723v1
A joint chance-constrained programming approach for call center workforce scheduling under uncertain call arrival forecasts M. Excoffier,C. Gicquel,O. Jouini Computers & Industrial Engineering, 2016, 96, pp.16-30. ⟨10.1016/j.cie.2016.03.013⟩ Article dans une revue hal-01294589v1
Optimal scheduling in call centers with a callback option Benjamin Legros,Oualid Jouini,Ger Koole Performance Evaluation, 2016, 95, pp.1-40. ⟨10.1016/j.peva.2015.09.002⟩ Article dans une revue hal-01265244v1
Outpatient Chemotherapy Planning: a Literature Review with Insights from a Case Study Guillaume Lamé,Oualid Jouini,Julie Stal-Le Cardinal IIE Transactions on Healthcare Systems Engineering, 2016, ⟨10.1080/19488300.2016.1189469⟩ Article dans une revue hal-01324488v1
Existence of Nash equilibrium for chance-constrained games Vikas Vikram Singh,Oualid Jouini,Abdel Lisser Operations Research Letters, 2016, 44 (5), pp.640-644. ⟨10.1016/j.orl.2016.07.013⟩ Article dans une revue istex hal-01476670v1
Equivalent nonlinear complementarity problem for chance-constrained games Vikas Vikram Singh,Oualid Jouini,Abdel Lisser Electronic Notes in Discrete Mathematics, 2016, 55, pp.151-154. ⟨10.1016/j.endm.2016.10.038⟩ Article dans une revue istex hal-01476666v1
Call Center Delay Announcement Using a Newsvendor-Like Performance Criterion Oualid Jouini,Zeynep Aksin,Fikri Karaesmen,M Salah Aguir,Yves Dallery Production and Operations Management, 2015, 24, pp.587-604. ⟨10.1111/poms.12259⟩ Article dans une revue hal-01265196v1
A linear algebraic approach for the computation of sums of Erlang random variables Benjamin Legros,Oualid Jouini Applied Mathematical Modelling, 2015, 39, pp.4971-4977. ⟨10.1016/j.apm.2015.04.013⟩ Article dans une revue hal-01265198v1
Adaptive threshold policies for multi-channel call centers Benjamin Legros,Oualid Jouini,Ger Koole IIE Transactions, 2015, 47, pp.414-430. ⟨10.1080/0740817X.2014.928965⟩ Article dans une revue hal-01198404v1
What are we waiting for? Factors influencing completion times in an academic and peripheral emergency department I Vegting,N Alam,K Ghanes,Oualid Jouini,F Mulderet al. Netherlands Journal of Medicine, 2015, 73, pp.331-340 Article dans une revue hal-01265236v1
A flexible architecture for call centers with skill-based routing Benjamin Legros,Oualid Jouini,Yves Dallery International Journal of Production Economics, 2015, 159 (192-207), ⟨10.1016/j.ijpe.2014.09.025⟩ Article dans une revue hal-01265151v1
Simulation-based optimization of staffing levels in an emergency department Karim Ghanes,Mathias Wargon,Oualid Jouini,Zied Jemai,Agapitos Diakogianniset al. SIMULATION: Transactions of The Society for Modeling and Simulation International, 2015, 91, pp.942-953. ⟨10.1177/0037549715606808⟩ Article dans une revue hal-01265240v1
Modeling the merging capacity for two streams of product returns in remanufacturing systems Mahdi Fathi,Farshid Zandi,Oualid Jouini Journal of Manufacturing Systems, 2015, 37, pp.265-276. ⟨10.1016/j.jmsy.2014.08.006⟩ Article dans une revue hal-01265243v1
On the effect of lifetime variability on the performance of inventory systems Chaaben Kouki,Oualid Jouini International Journal of Production Economics, 2015, 167, pp.23-34. ⟨10.1016/j.ijpe.2015.05.007⟩ Article dans une revue hal-01265237v1
Service Systems with Finite and Heterogeneous Customer Arrivals Rowan Wang,Oualid Jouini,Saif Benjaafar Manufacturing and Service Operations Management, 2014, 16, pp.365-380. ⟨10.1287/msom.2014.0481⟩ Article dans une revue hal-01265150v1
On multiple priority multi-server queues with impatience Oualid Jouini,Alex Roubos Journal of the Operational Research Society, 2014, 65, pp.612-632. ⟨10.1057/jors.2012.153⟩ Article dans une revue hal-01265148v1
Performance Indicators for Call Centers with Impatience Oualid Jouini,Ger Koole,Alex Roubos IIE Transactions, 2013 Article dans une revue hal-01264965v1
Call centers with hyperexponential patience modeling Alex Roubos,Oualid Jouini International Journal of Production Economics, 2013, Vol. 141 (n° 1), p. 307-315. ⟨10.1016/j.ijpe.2012.08.011⟩ Article dans une revue istex hal-00779104v1
Editorial Special issue: Operations Management in Service Systems Downloaded from Mohamed Zied Babai,Oualid Jouini IMA Journal of Management Mathematics, 2013, 24, pp.135-136. ⟨10.1093/imaman/dpt004⟩ Article dans une revue hal-01264967v1
Control policies for single-stage production systemls with perishable inventory and customer impatience Stratos Ioannidis,Oualid Jouini,Angelos A Economopoulos,Vassilis S Kouikoglou Annals of Operations Research, 2012, n.p. ⟨10.1007/s10479-012-1058-9⟩ Article dans une revue istex hal-00802145v1
Analysis of a last come first served queueing system with customer abandonment Oualid Jouini Computers and Operations Research, 2012, Vol.39 (n° 12), p. 3040-3045. ⟨10.1016/j.cor.2012.03.009⟩ Article dans une revue istex hal-00779712v1
Staffing a call center with uncertain non-stationary arrival rate and flexibility Shuang Qing Liao,Ger Koole,Christian van Delft,Oualid Jouini OR Spectrum, 2012, 34 (3), pp.691-721. ⟨10.1007/s00291-011-0257-0⟩ Article dans une revue istex hal-00713790v1
Call Centers with Delay Information: Models and Insights Oualid Jouini,Zeynep Aksin,Yves Dallery Manufacturing and Service Operations Management, 2011, Vol. 13 (N° 4), p. 534-548. ⟨10.1287/msom.1110.0339⟩ Article dans une revue hal-00680769v1
Online scheduling policies for multiclass call centers with impatient customers Oualid Jouini,Ger Koole,Yves Dallery European Journal of Operational Research, 2010, 207 (1), pp. 258-268. ⟨10.1016/j.ejor.2010.02.036⟩ Article dans une revue istex hal-01264964v1
Queueing models for full-flexible multi-class call centers with real-time anticipated delays Oualid Jouini,Yves Dallery,Zeynep Aksin International Journal of Production Economics, 2009, ⟨10.1016/j.ijpe.2008.01.011⟩ Article dans une revue istex hal-01264963v1
Analysis of the Impact of Team-Based Organizations in Call Center Management Oualid Jouini,Yves Dallery,Rabie Nait-Abdallah Management Science, 2008, ⟨10.1287/mnsc.1070.0822⟩ Article dans une revue hal-01264962v1
Moments of first passage times in general birth–death processes Oualid Jouini,Yves Dallery Mathematical Methods of Operations Research, 2008, 68, pp.49-76. ⟨10.1007/s00186-007-0174-9⟩ Article dans une revue istex hal-01264961v1
MONOTONICITY PROPERTIES FOR MULTISERVER QUEUES WITH RENEGING AND FINITE WAITING LINES Oualid Jouini,Yves Dallery Probability in the Engineering and Informational Sciences, 2007, 21, pp.335-360. ⟨10.1017/S0269964807000010⟩ Article dans une revue hal-01264901v1

Brevet (1)

Client Portfolio-Based Call Center Architecture Oualid Jouini,Yves Dallery,F. Auriol France, Patent n° : World Intellectual Property Organization, WO 2006/003306. 2006 Brevet hal-01265246v1