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Oualid Jouini

Head of the research group Operations Management
Researcher identifiers


**Current** \- Professor, HDR, Laboratoire Génie Industriel, CentraleSupélec \- Head of the research group Operations Management \- Coordinator of the doctoral training program, graduate school of engineering SIS, University Paris-Saclay \- Coordinator of the master portfolio Engineering of Complex Systems, University Paris-Saclay **Past:** \- Holder of the research chair Call Centers \- Coordinator of the master Supply Chain and Operations Management \- Assistant Professor, Ecole Centrale Paris \- Postdoc, University of Minnesota \- PhD, Ecole Centrale Paris **Research interests:** \- Operations management and operations research, with applications to call centers, healthcare systems, supply chain, transportation, etc. \- Methodology: optimization, empirical analysis, stochastic modeling and applied probability


Transient staffing at the beginning of work

Benjamin Legros , Oualid Jouini
International Journal of Production Research, 2024, pp.1-17. ⟨10.1080/00207543.2024.2305809⟩
Journal articles hal-04486834v1

Forecasting spare part extractions from returned systems in a closed-loop supply chain

Emna Turki , Oualid Jouini , Zied Jemai , Yazid Traiy , Adnane Lazrak
International Journal of Production Research, 2024, pp.1-17. ⟨10.1080/00207543.2024.2333052⟩
Journal articles hal-04527752v1

On the optimization of green multimodal transportation: a case study of the West German canal system

Tom Binsfeld , Sadeque Hamdan , Oualid Jouini , Johannes Gast
Annals of Operations Research, 2024, ⟨10.1007/s10479-024-06075-5⟩
Journal articles hal-04606182v1

How to optimize container withholding decisions for reuse in the hinterland?

Benjamin Legros , Jan Fransoo , Oualid Jouini
European Journal of Operational Research, 2024, ⟨10.1016/j.ejor.2024.02.035⟩
Journal articles hal-04486824v1

A blockchain-based framework to optimize shipping container flows in the hinterland

Mariem Mhiri , Mohamed Haouari , Karim Al-Yafi , Benjamin Legros , Oualid Jouini
International Transactions in Operational Research, 2023, 69, ⟨10.1111/itor.13319⟩
Journal articles hal-04330902v1

On the binary formulation of air traffic flow management problems

Sadeque Hamdan , Oualid Jouini , Ali Cheaitou , Zied Jemai , Tobias Andersson Granberg
Annals of Operations Research, inPress, ⟨10.1007/s10479-022-04740-1⟩
Journal articles hal-03833817v1
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Too much or not enough? Planning electric vehicle charging infrastructure: A review of modeling options

M.O. Metais , O. Jouini , Y. Perez , J. Berrada , E. Suomalainen
Renewable and Sustainable Energy Reviews, 2022, 153, pp.111719. ⟨10.1016/j.rser.2021.111719⟩
Journal articles hal-03522039v1

Central Authority–Controlled Air Traffic Flow Management: An Optimization Approach

Sadeque Hamdan , Ali Cheaitou , Oualid Jouini , Tobias Andersson Granberg , Zied Jemai
Transportation Science, 2022, 56 (2), pp.299-321. ⟨10.1287/trsc.2021.1087⟩
Journal articles hal-03833812v1

Air traffic flow management under emission policies: Analyzing the impact of sustainable aviation fuel and different carbon prices

Sadeque Hamdan , Oualid Jouini , Ali Cheaitou , Zied Jemai , Tobias Andersson Granberg
Transportation Research Part A: Policy and Practice, 2022, 166, pp.14-40. ⟨10.1016/j.tra.2022.09.013⟩
Journal articles hal-03833820v1

Operations management of outpatient chemotherapy process: An optimization-oriented comprehensive review

Majed Hadid , Adel Elomri , Tarek El Mekkawy , Oualid Jouini , Laoucine Kerbache
Operations Research Perspectives, 2022, 9, pp.100214. ⟨10.1016/j.orp.2021.100214⟩
Journal articles hal-03833809v1

Clustering and Stochastic Simulation Optimization for Outpatient Chemotherapy Appointment Planning and Scheduling

Majed Hadid , Adel Elomri , Regina Padmanabhan , Laoucine Kerbache , Oualid Jouini
International Journal of Environmental Research and Public Health, 2022, 19 (23), pp.15539. ⟨10.3390/ijerph192315539⟩
Journal articles hal-03870027v1

Appointment-driven queueing systems with non-punctual customers

Oualid Jouini , Saif Benjaafar , Bingnan Lu , Siqiao Li , Benjamin Legros
Queueing Systems, 2022, 101 (1), pp.1-56. ⟨10.1007/s11134-021-09724-9⟩
Journal articles hal-03605423v1
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Front-office multitasking between service encounters and back-office tasks

Benjamin Legros , Oualid Jouini , O. Zeynep Akşin , Ger Koole
European Journal of Operational Research, 2020, 287 (3), pp.946-963. ⟨10.1016/j.ejor.2020.04.048⟩
Journal articles hal-02554304v1
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Combining Soft Systems Methodology, Ethnographic Observation and Discrete-Event Simulation: A Case Study in Cancer Care

Guillaume Lamé , Oualid Jouini , Julie Stal-Le Cardinal
Journal of the Operational Research Society, 2020, 71 (10), pp.1545-1562. ⟨10.1080/01605682.2019.1610339⟩
Journal articles hal-02095031v1
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Should we wait before outsourcing? Analysis of a revenue-generating blended contact center

Benjamin Legros , Oualid Jouini , Ger Koole
Manufacturing and Service Operations Management, 2020, ⟨10.1287/msom.2019.0859⟩
Journal articles hal-02351773v1
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Analysis of base-stock perishable inventory systems with general lifetime and lead-time

Chaaben Kouki , Benjamin Legros , M. Zied Babai , Oualid Jouini
European Journal of Operational Research, 2020, 287 (3), pp.901-915. ⟨10.1016/j.ejor.2020.05.024⟩
Journal articles hal-02866472v1
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On the scheduling of operations in a chat contact center

Benjamin Legros , Oualid Jouini
European Journal of Operational Research, 2019, 274 (1), pp.303-316. ⟨10.1016/j.ejor.2018.09.040⟩
Journal articles hal-01966254v1

A Uniformization Approach for the Dynamic Control of Queueing Systems with Abandonments

Benjamin Legros , Oualid Jouini , Ger Koole
Operations Research, 2018, 66 (1), pp.200 - 209. ⟨10.1287/opre.2017.1652⟩
Journal articles hal-01728724v1
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Blended call center with idling times during the call service

Benjamin Legros , Oualid Jouini , Ger Koole
IISE Transactions, 2018, 50 (4), pp.279 - 297. ⟨10.1080/24725854.2017.1387318⟩
Journal articles hal-01728725v1
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Routing in a queueing system with two heterogeneous servers in speed and in quality of resolution

Benjamin Legros , Oualid Jouini
Stochastic Models, 2017, 33 (3), pp.392 - 410. ⟨10.1080/15326349.2017.1303615⟩
Journal articles hal-01728723v1

Distributionally robust chance-constrained games: existence and characterization of Nash equilibrium

Vikas Vikram Singh , Oualid Jouini , Abdel Lisser
Optimization Letters, 2017, 11 (7), pp.1385 - 1405. ⟨10.1007/s11590-016-1077-6⟩
Journal articles hal-01728722v1
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Call Centers with a Postponed Callback Offer

Benjamin Legros , Sihan Ding , Rob van Der Mei , Oualid Jouini
OR Spectrum, 2017, 39, pp.1097-1125. ⟨10.1007/s00291-017-0487-x⟩
Journal articles hal-01635315v1

Existence of Nash equilibrium for chance-constrained games

Vikas Vikram Singh , Oualid Jouini , Abdel Lisser
Operations Research Letters, 2016, 44 (5), pp.640-644. ⟨10.1016/j.orl.2016.07.013⟩
Journal articles hal-01476670v1

Equivalent nonlinear complementarity problem for chance-constrained games

Vikas Vikram Singh , Oualid Jouini , Abdel Lisser
Electronic Notes in Discrete Mathematics, 2016, 55, pp.151-154. ⟨10.1016/j.endm.2016.10.038⟩
Journal articles hal-01476666v1
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Outpatient Chemotherapy Planning: a Literature Review with Insights from a Case Study

Guillaume Lamé , Oualid Jouini , Julie Stal-Le Cardinal
IIE Transactions on Healthcare Systems Engineering, 2016, ⟨10.1080/19488300.2016.1189469⟩
Journal articles hal-01324488v1
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Optimal scheduling in call centers with a callback option

Benjamin Legros , Oualid Jouini , Ger Koole
Performance Evaluation, 2016, 95, pp.1-40. ⟨10.1016/j.peva.2015.09.002⟩
Journal articles hal-01265244v1
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A joint chance-constrained programming approach for call center workforce scheduling under uncertain call arrival forecasts

M. Excoffier , C. Gicquel , O. Jouini
Computers & Industrial Engineering, 2016, 96, pp.16-30. ⟨10.1016/j.cie.2016.03.013⟩
Journal articles hal-01294589v1
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Modeling the merging capacity for two streams of product returns in remanufacturing systems

Mahdi Fathi , Farshid Zandi , Oualid Jouini
Journal of Manufacturing Systems, 2015, 37, pp.265-276. ⟨10.1016/j.jmsy.2014.08.006⟩
Journal articles hal-01265243v1
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On the effect of lifetime variability on the performance of inventory systems

Chaaben Kouki , Oualid Jouini
International Journal of Production Economics, 2015, 167, pp.23-34. ⟨10.1016/j.ijpe.2015.05.007⟩
Journal articles hal-01265237v1
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Call Center Delay Announcement Using a Newsvendor-Like Performance Criterion

Oualid Jouini , Zeynep Aksin , Fikri Karaesmen , M Salah Aguir , Yves Dallery
Production and Operations Management, 2015, 24, pp.587-604. ⟨10.1111/poms.12259⟩
Journal articles hal-01265196v1
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A linear algebraic approach for the computation of sums of Erlang random variables

Benjamin Legros , Oualid Jouini
Applied Mathematical Modelling, 2015, 39, pp.4971-4977. ⟨10.1016/j.apm.2015.04.013⟩
Journal articles hal-01265198v1
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What are we waiting for? Factors influencing completion times in an academic and peripheral emergency department

I Vegting , N Alam , K Ghanes , Oualid Jouini , F Mulder
Netherlands Journal of Medicine, 2015, 73, pp.331-340
Journal articles hal-01265236v1
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Adaptive threshold policies for multi-channel call centers

Benjamin Legros , Oualid Jouini , Ger Koole
IIE Transactions, 2015, 47, pp.414-430. ⟨10.1080/0740817X.2014.928965⟩
Journal articles hal-01198404v1
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Simulation-based optimization of staffing levels in an emergency department

Karim Ghanes , Mathias Wargon , Oualid Jouini , Zied Jemai , Agapitos Diakogiannis
SIMULATION: Transactions of The Society for Modeling and Simulation International, 2015, 91, pp.942-953. ⟨10.1177/0037549715606808⟩
Journal articles hal-01265240v1
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A flexible architecture for call centers with skill-based routing

Benjamin Legros , Oualid Jouini , Yves Dallery
International Journal of Production Economics (IJPE), 2015, 159 (192-207), ⟨10.1016/j.ijpe.2014.09.025⟩
Journal articles hal-01265151v1
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On multiple priority multi-server queues with impatience

Oualid Jouini , Alex Roubos
Journal of the Operational Research Society, 2014, 65, pp.612-632. ⟨10.1057/jors.2012.153⟩
Journal articles hal-01265148v1
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Service Systems with Finite and Heterogeneous Customer Arrivals

Rowan Wang , Oualid Jouini , Saif Benjaafar
Manufacturing and Service Operations Management, 2014, 16, pp.365-380. ⟨10.1287/msom.2014.0481⟩
Journal articles hal-01265150v1
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Editorial Special issue: Operations Management in Service Systems Downloaded from

Mohamed Zied Babai , Oualid Jouini
IMA Journal of Management Mathematics, 2013, 24, pp.135-136. ⟨10.1093/imaman/dpt004⟩
Journal articles hal-01264967v1

Call centers with hyperexponential patience modeling

Alex Roubos , Oualid Jouini
International Journal of Production Economics, 2013, Vol. 141 (n° 1), p. 307-315. ⟨10.1016/j.ijpe.2012.08.011⟩
Journal articles hal-00779104v1
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Performance Indicators for Call Centers with Impatience

Oualid Jouini , Ger Koole , Alex Roubos
IIE Transactions, 2013
Journal articles hal-01264965v1

Staffing a call center with uncertain non-stationary arrival rate and flexibility

Shuang Qing Liao , Ger Koole , Christian van Delft , Oualid Jouini
OR Spectrum, 2012, 34 (3), pp.691-721. ⟨10.1007/s00291-011-0257-0⟩
Journal articles hal-00713790v1

Analysis of a last come first served queueing system with customer abandonment

Oualid Jouini
Computers and Operations Research, 2012, Vol.39 (n° 12), p. 3040-3045. ⟨10.1016/j.cor.2012.03.009⟩
Journal articles hal-00779712v1

Control policies for single-stage production systemls with perishable inventory and customer impatience

Stratos Ioannidis , Oualid Jouini , Angelos A Economopoulos , Vassilis S Kouikoglou
Annals of Operations Research, 2012, n.p. ⟨10.1007/s10479-012-1058-9⟩
Journal articles hal-00802145v1

Call Centers with Delay Information: Models and Insights

Oualid Jouini , Zeynep Aksin , Yves Dallery
Manufacturing and Service Operations Management, 2011, Vol. 13 (N° 4), p. 534-548. ⟨10.1287/msom.1110.0339⟩
Journal articles hal-00680769v1
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Online scheduling policies for multiclass call centers with impatient customers

Oualid Jouini , Ger Koole , Yves Dallery
European Journal of Operational Research, 2010, 207 (1), pp. 258-268. ⟨10.1016/j.ejor.2010.02.036⟩
Journal articles hal-01264964v1
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Queueing models for full-flexible multi-class call centers with real-time anticipated delays

Oualid Jouini , Yves Dallery , Zeynep Aksin
International Journal of Production Economics, 2009, ⟨10.1016/j.ijpe.2008.01.011⟩
Journal articles hal-01264963v1
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Moments of first passage times in general birth–death processes

Oualid Jouini , Yves Dallery
Mathematical Methods of Operations Research, 2008, 68, pp.49-76. ⟨10.1007/s00186-007-0174-9⟩
Journal articles hal-01264961v1
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Analysis of the Impact of Team-Based Organizations in Call Center Management

Oualid Jouini , Yves Dallery , Rabie Nait-Abdallah
Management Science, 2008, ⟨10.1287/mnsc.1070.0822⟩
Journal articles hal-01264962v1
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Oualid Jouini , Yves Dallery
Probability in the Engineering and Informational Sciences, 2007, 21, pp.335-360. ⟨10.1017/S0269964807000010⟩
Journal articles hal-01264901v1

Client Portfolio-Based Call Center Architecture

Oualid Jouini , Yves Dallery , F. Auriol
France, Patent n° : World Intellectual Property Organization, WO 2006/003306. 2006
Patents hal-01265246v1