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On the binary formulation of air traffic flow management problems
Sadeque Hamdan
,
Oualid Jouini
,
Ali Cheaitou
,
Zied Jemai
,
Tobias Andersson Granberg
Journal articles
hal-03833817v1
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Operations management of outpatient chemotherapy process: An optimization-oriented comprehensive review
Majed Hadid
,
Adel Elomri
,
Tarek El Mekkawy
,
Oualid Jouini
,
Laoucine Kerbache
Journal articles
hal-03833809v1
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Central Authority–Controlled Air Traffic Flow Management: An Optimization Approach
Sadeque Hamdan
,
Ali Cheaitou
,
Oualid Jouini
,
Tobias Andersson Granberg
,
Zied Jemai
Journal articles
hal-03833812v1
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Air traffic flow management under emission policies: Analyzing the impact of sustainable aviation fuel and different carbon prices
Sadeque Hamdan
,
Oualid Jouini
,
Ali Cheaitou
,
Zied Jemai
,
Tobias Andersson Granberg
Journal articles
hal-03833820v1
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Too much or not enough? Planning electric vehicle charging infrastructure: A review of modeling options
M.O. Metais
,
O. Jouini
,
Y. Perez
,
J. Berrada
,
E. Suomalainen
Journal articles
hal-03522039v1
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Clustering and Stochastic Simulation Optimization for Outpatient Chemotherapy Appointment Planning and Scheduling
Majed Hadid
,
Adel Elomri
,
Regina Padmanabhan
,
Laoucine Kerbache
,
Oualid Jouini
Journal articles
hal-03870027v1
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Appointment-driven queueing systems with non-punctual customers
Oualid Jouini
,
Saif Benjaafar
,
Bingnan Lu
,
Siqiao Li
,
Benjamin Legros
Journal articles
hal-03605423v1
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Analysis of base-stock perishable inventory systems with general lifetime and lead-time
Chaaben Kouki
,
Benjamin Legros
,
M. Zied Babai
,
Oualid Jouini
Journal articles
hal-02866472v1
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Front-office multitasking between service encounters and back-office tasks
Benjamin Legros
,
Oualid Jouini
,
O. Zeynep Akşin
,
Ger Koole
Journal articles
hal-02554304v1
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Combining Soft Systems Methodology, Ethnographic Observation and Discrete-Event Simulation: A Case Study in Cancer Care
Guillaume Lamé
,
Oualid Jouini
,
Julie Stal-Le Cardinal
Journal articles
hal-02095031v1
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Should we wait before outsourcing? Analysis of a revenue-generating blended contact center
Benjamin Legros
,
Oualid Jouini
,
Ger Koole
Journal articles
hal-02351773v1
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On the scheduling of operations in a chat contact center
Benjamin Legros
,
Oualid Jouini
Journal articles
hal-01966254v1
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Blended call center with idling times during the call service
Benjamin Legros
,
Oualid Jouini
,
Ger Koole
Journal articles
hal-01728725v1
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A Uniformization Approach for the Dynamic Control of Queueing Systems with Abandonments
Benjamin Legros
,
Oualid Jouini
,
Ger Koole
Journal articles
hal-01728724v1
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Call Centers with a Postponed Callback Offer
Benjamin Legros
,
Sihan Ding
,
Rob van Der Mei
,
Oualid Jouini
Journal articles
hal-01635315v1
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Distributionally robust chance-constrained games: existence and characterization of Nash equilibrium
Vikas Vikram Singh
,
Oualid Jouini
,
Abdel Lisser
Journal articles
hal-01728722v1
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Routing in a queueing system with two heterogeneous servers in speed and in quality of resolution
Benjamin Legros
,
Oualid Jouini
Journal articles
hal-01728723v1
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Existence of Nash equilibrium for chance-constrained games
Vikas Vikram Singh
,
Oualid Jouini
,
Abdel Lisser
Journal articles
hal-01476670v1
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Outpatient Chemotherapy Planning: a Literature Review with Insights from a Case Study
Guillaume Lamé
,
Oualid Jouini
,
Julie Stal-Le Cardinal
Journal articles
hal-01324488v1
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Optimal scheduling in call centers with a callback option
Benjamin Legros
,
Oualid Jouini
,
Ger Koole
Journal articles
hal-01265244v1
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A joint chance-constrained programming approach for call center workforce scheduling under uncertain call arrival forecasts
M. Excoffier
,
C. Gicquel
,
O. Jouini
Journal articles
hal-01294589v1
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Equivalent nonlinear complementarity problem for chance-constrained games
Vikas Vikram Singh
,
Oualid Jouini
,
Abdel Lisser
Journal articles
hal-01476666v1
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Simulation-based optimization of staffing levels in an emergency department
Karim Ghanes
,
Mathias Wargon
,
Oualid Jouini
,
Zied Jemai
,
Agapitos Diakogiannis
SIMULATION: Transactions of The Society for Modeling and Simulation International, 2015, 91, pp.942-953. ⟨10.1177/0037549715606808⟩
Journal articles
hal-01265240v1
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Modeling the merging capacity for two streams of product returns in remanufacturing systems
Mahdi Fathi
,
Farshid Zandi
,
Oualid Jouini
Journal articles
hal-01265243v1
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Call Center Delay Announcement Using a Newsvendor-Like Performance Criterion
Oualid Jouini
,
Zeynep Aksin
,
Fikri Karaesmen
,
M Salah Aguir
,
Yves Dallery
Journal articles
hal-01265196v1
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Adaptive threshold policies for multi-channel call centers
Benjamin Legros
,
Oualid Jouini
,
Ger Koole
Journal articles
hal-01198404v1
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What are we waiting for? Factors influencing completion times in an academic and peripheral emergency department
I Vegting
,
N Alam
,
K Ghanes
,
Oualid Jouini
,
F Mulder
Netherlands Journal of Medicine, 2015, 73, pp.331-340
Journal articles
hal-01265236v1
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A linear algebraic approach for the computation of sums of Erlang random variables
Benjamin Legros
,
Oualid Jouini
Journal articles
hal-01265198v1
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On the effect of lifetime variability on the performance of inventory systems
Chaaben Kouki
,
Oualid Jouini
Journal articles
hal-01265237v1
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A flexible architecture for call centers with skill-based routing
Benjamin Legros
,
Oualid Jouini
,
Yves Dallery
Journal articles
hal-01265151v1
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Service Systems with Finite and Heterogeneous Customer Arrivals
Rowan Wang
,
Oualid Jouini
,
Saif Benjaafar
Journal articles
hal-01265150v1
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On multiple priority multi-server queues with impatience
Oualid Jouini
,
Alex Roubos
Journal articles
hal-01265148v1
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Performance Indicators for Call Centers with Impatience
Oualid Jouini
,
Ger Koole
,
Alex Roubos
IIE Transactions, 2013
Journal articles
hal-01264965v1
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Call centers with hyperexponential patience modeling
Alex Roubos
,
Oualid Jouini
Journal articles
hal-00779104v1
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Editorial Special issue: Operations Management in Service Systems Downloaded from
Mohamed Zied Babai
,
Oualid Jouini
Journal articles
hal-01264967v1
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Control policies for single-stage production systemls with perishable inventory and customer impatience
Stratos Ioannidis
,
Oualid Jouini
,
Angelos A Economopoulos
,
Vassilis S Kouikoglou
Journal articles
hal-00802145v1
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Analysis of a last come first served queueing system with customer abandonment
Oualid Jouini
Journal articles
hal-00779712v1
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Staffing a call center with uncertain non-stationary arrival rate and flexibility
Shuang Qing Liao
,
Ger Koole
,
Christian van Delft
,
Oualid Jouini
Journal articles
hal-00713790v1
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Call Centers with Delay Information: Models and Insights
Oualid Jouini
,
Zeynep Aksin
,
Yves Dallery
Journal articles
hal-00680769v1
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Online scheduling policies for multiclass call centers with impatient customers
Oualid Jouini
,
Ger Koole
,
Yves Dallery
Journal articles
hal-01264964v1
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Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Oualid Jouini
,
Yves Dallery
,
Zeynep Aksin
Journal articles
hal-01264963v1
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Moments of first passage times in general birth–death processes
Oualid Jouini
,
Yves Dallery
Journal articles
hal-01264961v1
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Analysis of the Impact of Team-Based Organizations in Call Center Management
Oualid Jouini
,
Yves Dallery
,
Rabie Nait-Abdallah
Journal articles
hal-01264962v1
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MONOTONICITY PROPERTIES FOR MULTISERVER QUEUES WITH RENEGING AND FINITE WAITING LINES
Oualid Jouini
,
Yves Dallery
Journal articles
hal-01264901v1
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